Planet Tax-Free

Overview

Tax Free shopping allows international tourists to purchase goods in the destination country without paying the Value Added Tax (VAT) that applies to local residents. Depending on the country and retailer configuration, refund forms may be issued automatically at the point of sale, or customers may be required to retain receipts and request refunds through VAT refund desks, self-service kiosks, or online platforms.

Planet tax-free enables eligible international customers to claim a refund on VAT paid for in-store purchases. The Planet integration connects seamlessly with the XY retail’s Point-of-Sale (POS) system and supports the complete tax-free transaction lifecycle, including issuance, cancellation (voiding), and credit note generation.

The VAT refund process is streamlined and digitized directly at checkout using integrated tax-free shopping software from Planet. The system automatically verifies the source of the customer’s credit card and generates a tax-free form during the transaction.

As a result, customers can easily validate the tax-free form at the airport and submit it to the service provider for refund processing, ensuring a smooth and compliant tax refund experience.

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Eligibility Criteria

Tax-free eligibility is determined solely by the purchase amount, which must meet a defined minimum threshold. This threshold varies based on the country of purchase and the applicable local tax regulations. The system automatically verifies whether the transaction total meets the required threshold before enabling the tax-free option.