Managing Return

Introduction

The Return Order Profile provides a detailed view of a specific return order, combining customer information, return details, order references, and financial summaries in a single interface. It enables users to track the return lifecycle, review item-level details, and access key operational and financial data required for validation and processing.

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Return Order Profile UI Reference Table

The following table describes the features that support common follow-up tasks.

Callout ID	Feature	Description
1	Return Order ID	Unique identifier assigned to the return order.
2	Return Status	Displays the current status of the return (for example, Created).
3	Status Icon	Visual indicator representing the return status.
4	Customer Status	Indicates the customer type (for example, Registered).
5	Customer Email	Displays the customer’s email address.
6	Customer Phone	Shows the contact number of the customer.
7	Return In Store Distance	Indicates the return type or distance for in-store returns.
8	Shipping Method	Displays the return shipping method (for example, Spedizione Standard).
9	Original Order ID	Reference ID of the original order linked to the return.
10	Return Creation Date	Date and time when the return order was created.
11	WH Completion Date	Date when warehouse processing is completed.
12	Closure Date	Date when the return order is closed.
13	Channel	Channel through which the order was placed (for example, Website).
14	Customer Language	Preferred language of the customer.
15	Country	Country associated with the return order.
16	Return Value	Total refund amount associated with the return order.