Return Lines
ℹ️
The Return Lines section is your central view for tracking and managing individual items within return orders. It provides detailed, item-level visibility into returned products, enabling accurate monitoring of return processing and validation of return data.
⚙️ Key Capabilities
| Action | Description |
|---|---|
| Search and filter return lines | Quickly locate specific return items using Return Order ID and advanced filter options such as customer details, return status, tracking number, and item attributes. |
| Review return item details | Access product-level information including item name, UPC, model, size, color, category, and both ordered and returned quantities. |
| Track return status | Monitor the return line status (for example, Created or Accepted) along with the original order line status to understand the progress of each returned item. |
| Analyze return and fulfillment details | View return point, return location type (Retail or Warehouse), region, channel, and return shipment tracking information. |
| Review customer and financial information | Access customer details, payment capture status, refund status, credit note status, and applied promotions or discounts associated with the return. |
| Export return data | Export return line data for reporting, reconciliation, or operational analysis. |