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Order Lifecycle Time Windows

Introduction​

The OMS defines specific time windows within the order lifecycle to control when certain customer actions are allowed. These windows ensure clear boundaries for order cancellation, returns, and post-delivery adjustments, supporting both operational efficiency and customer experience.

Time Window Overview​

Remorse Period : A short configurable duration immediately after order placement (for example, 30 seconds to 15 minutes). During this period, the order can be canceled directly before further processing begins.

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Return Period A longer duration after order delivery during which a return can be initiated. Price adjustments also become available during this period based on policy.

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