Canceling an Order

Introduction

This topic explains how to cancel an order in the OMS. When an order needs to be cancelled — whether due to a customer request, inventory issues, or other reasons — you can do so directly from the Action Pod by selecting a cancellation reason.

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Steps to Cancel the Order

1. Navigate to Action Pod.

   

2. Click Cancel Order.

   

3. Click a appropriate cancel reason from the Cancel Reason popup

   

4. Click Proceed to cancel the order.

   

ℹ️ See Order cancellation Eligibility for details on order cancellation eligibility conditions.