Customer Classification in OMS
Introduction
The OMS classifies customers based on two aspects:
- Customer Roles — defines billing responsibility and delivery details.
- Customer Types — defines how customer information is captured and managed in the system.
This combined classification ensures accurate order processing, billing, and fulfillment.
Customer Types
| Customer Type | Description |
|---|---|
| Registered Customer | A customer with a saved profile and order history in the system. |
| Guest Customer | A customer who places an order without a saved account. |
Customer Roles
| Customer Role | Description |
|---|---|
| Bill-To Customer | The account holder responsible for payment, billing address, invoices, and refunds. |
| Ship-To Address | The recipient and delivery location, including name, address, and contact details. |