Accessing Order Item Feed from Order Lines

Introduction

This procedure explains how to view the item status from the Order Lines tab using search and filter options. The Order Lines dashboard enables users to locate specific orders and review item-level status and details efficiently.

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Steps to Access Order Item Feed

1. Click Order Line.

   

2. Select an option in the Order Lines tab.

   1. Search Box

      1. Enter the Order ID in the Search by Order ID field.

         

      2. Press Enter to display the order details.

         

   2. Filter

      1. Click the Filter icon.

         

      2. Select one of the following Filter category.

         • Order ID
         • Customer Email
         • Customer First Name
         • Customer Last Name
         • Customer Phone
         • Tracking Number

         

      3. Click Apply to view the filtered results.

         

3. Click the Order ID.

   

4. Click Order Feed tab.

   

5. Navigate to Item Feed to verify the item status.